Insurance Claim & Portfolio Review Support: What It Actually Involves
An insurance policy is only as good as the claim it eventually pays. Most businesses and individuals discover the gaps in their coverage — a sub-limit, an exclusion, an under-insurance clause, a notification deadline missed by a day — at the worst possible moment: when a loss has already happened. PNPC Global's Insurance Claim & Portfolio Review Support helps you avoid that moment entirely, and helps you fight through it when it arrives.
What You're Really Buying
Insurance Claim & Portfolio Review Support is a two-part advisory service. The first part — portfolio review — is a periodic, structured audit of every insurance policy a business or individual holds: property, fire, marine, liability, group medical, keyman, motor, professional indemnity, D&O, cyber, life and term cover. The objective is to identify coverage gaps, overlapping or duplicate cover, under-insurance (sums insured that have not kept pace with asset values or stock levels), unnecessary sub-limits, lapsed add-ons, and premium that could be better allocated.
For the full scope, current process and what PNPC includes, see the dedicated Insurance Claim & Portfolio Review Support service page.
Is This Relevant to Your Business?
- A business has multiple insurance policies bought over several years from different agents, with no single view of total coverage, overlaps, or gaps
- Asset values, stock levels, turnover, payroll, or business operations have grown or changed materially since policies were last reviewed — a strong signal of under-insurance
- A loss event has occurred — fire, flood, theft, machinery breakdown, cargo damage, liability claim, hospitalisation, or a keyman event — and the claim process needs to be managed alongside day-to-day operations
- A claim has been delayed, partially settled, or repudiated by the insurer and the policyholder needs a documented, defensible case for escalation
When It Isn't the Right Fit
- You are simply looking to buy a first, single policy (e.g., a first motor policy or a first term life policy) with no existing portfolio to review — a direct conversation with an insurer or agent may suffice, though PNPC is glad to advise on policy selection under our Insurance Advisory services
- Your claim is small, straightforward, and already being processed smoothly with clear documentation and no dispute — PNPC's escalation and quantification support adds the most value in delayed, disputed, or complex claims
- You need the insurer's own surveyor report or the legal adjudication of a disputed liability claim — PNPC supports the policyholder's documentation and coordination but is not a substitute for the insurer-appointed surveyor or for litigation counsel in a contested claim
Common Questions
What exactly does PNPC do in an insurance claim — do you settle the claim for us?
PNPC does not adjudicate, approve, or settle claims — that authority sits with the insurer and, for larger claims, the IRDAI-licensed surveyor appointed by the insurer. What we do is support the policyholder: filing the First Notification of Loss correctly and on time, assembling complete documentation, preparing an independent financial quantification of the loss using your books of account, coordinating with the surveyor, tracking the insurer's response against regulatory timelines, and escalating through the insurer's grievance process, the Insurance Ombudsman, or IRDAI's Bima Bharosa portal if the claim is unreasonably delayed or repudiated.
What is a 'portfolio review' and how often should we do one?
A portfolio review is a structured audit of every insurance policy a business or individual currently holds — checking for coverage gaps, overlapping or duplicate cover, under-insurance relative to current asset values, lapsed add-ons, and premium efficiency. We recommend a full review at least annually, ideally timed a few weeks before your main renewal cycle, and an ad hoc review any time there is a material change — a new location, new machinery, a significant increase in stock or turnover, new employees, or entry into a new line of business.
What is under-insurance and why does it reduce a claim payout even for a partial loss?
Under-insurance occurs when the sum insured in a policy is lower than the actual value of the insured asset (stock, machinery, building) at the time of loss. Most property and fire policies contain an 'average clause': if the sum insured is less than the actual value, the claim payout is reduced proportionately — even for a partial loss. For example, if a stock is insured for 60% of its actual value, the insurer may pay only 60% of an otherwise valid claim, regardless of the size of the actual loss.
Where PNPC Fits In
Talk to a PNPC Chartered Accountant before your next renewal — not just after your next loss. We review what you actually have, quantify what a real claim would look like on paper, and stand beside you with documentation and escalation support the day you need it most.
PNPC Global has advised Chennai, Bangalore and Hyderabad businesses since 1986. Explore the full Loans & Insurance practice for related services, or go straight to the Insurance Claim & Portfolio Review Support page for specifics.
Rates, thresholds and filing dates are set by the relevant authority and revised periodically. Treat anything numeric here as "ask PNPC for the current figure," not as a quoted fact.